Return / Exchange

You may return all UNWORN / UNUSED item in original package with all tags attached for a full refund or exchange, package must arrive at our office within 15 days from the time you received your order. Returns will be granted on all package postmarked back to us within 15 days of receiving the merchandise. Returnable item must be in a sellable condition, this means that WORN, SOILED, WASHED, ALTERED OR DAMAGED merchandise will not be accepted and will be shipped back to you, SORRY NO EXCEPTIONS.
For exchange/return of any Swimwear the Hygienic Protector and all tags MUST be attached to the garment, we will not accept returns for any swimwear where the hygienic protector has been removed or damaged.
Shoes cannot be returned, we will exchange Shoes or Boots for size only.
Stockings are not refundable if opened or worn.
Any lingerie items that include panties, g-strings, or thongs cannot be returned or exchange, consider them final sale.
For your protection, health regulation prohibits the return or exchange of intimate apparel, Including but not limited to Thongs, Underwear, Intimate Lingerie, Swimwear, Intimate Costumes or any other garment of that nature.
You will required to contact us via e-mail at returns@girlielingerie.com before shipping back your merchandise. In your e-mail, please provide:

     • Order Number
     • Full Name and Phone number
     • Your request and reason for a return or exchange
     • Item number and color returned
     • Item number, color and size that you want to exchange for

Reply will be made to you by e-mail within 24 business hours containing detailed instruction, return authorization number and shipping information.
Shipping charges are not refundable in any circumstances.
Return / Exchange shipping cost is customer's responsibility.
For your protection when returning merchandise, Please be sure to send it using delivery confirmation and retain your receipt and tracking number. We are not responsible for return cost or any returned package that are lost in transit or do not reach us.
No returns will be accepted after 15 days or without authorization number.

All Exchanges and Returns take about 10 business days to process. Allow an additional 3-5 days to receive your exchange and for refund/credits to show up on your credit card statement.

Halloween Return / Exchange Policy


No refunds will be given on Halloween costumes and Halloween shoes from October 1st through October 31st. To exchange a Halloween costumes and shoes, all returns must arrive at our office by October 15th. After October 15th no exchange will be accepted.
All merchandise returned must be unworn / unused in original package with all tags attached.
Returnable item must be in a sellable condition, this means that WORN, SOILED, WASHED, ALTERED OR DAMAGED merchandise will not be accepted and will be shipped back to you, SORRY NO EXCEPTIONS.
If you order any Halloween costume/Shoes on October 15th through October 31st consider your purchase to be a final sale.
If you need to exchange your Halloween costume/shoes for a different size or style it is mandatory that you contact us via e-mail at returns@girlielingerie.com before shipping back your merchandise, this is to insure that we have the size or style you want available. In your e-mail, please provide:

     • Order Number
     • Full Name and Phone number
     • Your request and reason for a return or exchange
     • Item number, color and size that you want to exchange for

Reply will be made to you by e-mail within 24 business hours containing detailed instruction, return authorization number and shipping information.
Shipping charges are not refundable in any circumstances.
Return / Exchange shipping cost is customer's responsibility.
For your protection when returning merchandise, Please be sure to send it using delivery confirmation and retain your receipt and tracking number. We are not responsible for return cost or any returned package that are lost in transit or do not reach us.

No returns will be accepted after October 15th or without authorization number.

Christmas Return / Exchange Policy

No refunds will be given on Christmas items from December 1st through December 31st. To exchange a Christmas items, all returns must arrive at our office by December 10th. After December 10th no exchange will be accepted.
All merchandise returned must be unworn / unused in original package with all tags attached.
Returnable item must be in a sellable condition, this means that WORN, SOILED, WASHED, ALTERED OR DAMAGED merchandise will not be accepted and will be shipped back to you, SORRY NO EXCEPTIONS.
If you order any Christmas item on December 10th through December 31st consider your purchase to be a final sale.
If you need to exchange your Christmas item for a different size or style it is mandatory that you contact us via e-mail at returns@girlielingerie.com before shipping back your merchandise, this is to insure that we have the size or style you want available. In your e-mail, please provide:

     • Order Number
     • Full Name and Phone number
     • Your request and reason for a return or exchange
     • Item number, color and size that you want to exchange for

Reply will be made to you by e-mail within 24 business hours containing detailed instruction, return authorization number and shipping information.
Shipping charges are not refundable in any circumstances.
Return / Exchange shipping cost is customer's responsibility.
For your protection when returning merchandise, Please be sure to send it using delivery confirmation and retain your receipt and tracking number. We are not responsible for return cost or any returned package that are lost in transit or do not reach us.
No returns will be accepted after December 10th or without authorization number.